Health Technology for Africa

AI Assistant Platform

AskBuni

The AI Assistant That Connects Every Buni Experience

AskBuni is Buni's cross-channel AI assistant for care teams, support staff, and patient operations. It helps users answer questions, trace claims, verify stock, guide referrals, and coordinate activity across web chat, WhatsApp, SMS, and USSD.

Key Features

Built for modern clinical operations

Web and Mobile Chat

Serve staff and patients through a guided AI assistant on web, WhatsApp, SMS, and USSD.

Platform-Wide Search

Look up referrals, claims, stock levels, and service flows across the Buni ecosystem from one prompt.

Care Coordination

Guide patients and staff through the next best step for clinics, hospitals, labs, pharmacies, and insurers.

Payment Guidance

Help teams trace M-Pesa and insurer payment status without manual follow-up across departments.

Operational Support

Answer common onboarding, product, and workflow questions for front-desk and support teams.

Custom Knowledge Flows

Configure tailored support scripts, FAQs, and escalation paths for your organisation.

Benefits

Why it matters

Reduce time spent answering repeated operational questions across teams.
Give staff one place to search workflows instead of switching between tools.
Support patients and teams across low-bandwidth and high-bandwidth channels alike.
Lower coordination delays between clinics, pharmacies, labs, and insurers.
Improve service consistency with guided answers and structured support flows.

Unique Strengths

What sets us apart

Works across web, WhatsApp, SMS, and USSD from one assistant layer.
Understands Buni product workflows instead of acting like a generic chatbot.
Designed for practical healthcare operations, not only marketing or FAQs.
Can be deployed as shared support infrastructure across the full Buni stack.

Who is this for

Target Audience

Care coordinators, front-desk teams, pharmacists, claims officers, support agents, operations managers, and patient engagement teams using Buni across East Africa.

Pricing

Choose your deployment model

FAQs

Common questions

Is AskBuni just a chatbot?

No. It is an operational assistant that helps teams and users navigate workflows across Buni products and care channels.

Can AskBuni work over WhatsApp and SMS?

Yes. AskBuni is designed to support web, WhatsApp, SMS, and USSD interactions depending on the deployment.

Does AskBuni replace staff?

No. It reduces repetitive work, speeds up responses, and escalates where human action is still required.

Can it be customised for our organisation?

Yes. Managed and enterprise plans can include custom prompts, workflows, escalation rules, and secure internal knowledge configuration.

Ready to get started?

Join healthcare providers across East Africa already running on Buni infrastructure.

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